Shipping policy
Shipping Policy
Processing time
All orders are processed within [1–3] business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You'll receive a confirmation email once your order has shipped, including tracking information where available.
Shipping times
Because we work with trusted global suppliers to bring you quality recovery gear at the best prices, delivery times vary depending on the product and destination:
- UK delivery: [7–15] business days
- International delivery: [10–25] business days
Please note these are estimates, not guarantees — delays can occasionally occur due to customs processing, carrier delays, or high demand periods.
Order tracking
Once your order ships, you'll receive a tracking number by email. Please allow [24–48 hours] for tracking information to update after dispatch.
Delays
While we work hard to ensure timely delivery, some orders may experience delays beyond our control, including customs processing, weather, or carrier issues. If your order is significantly delayed, please contact us at [support email] and we'll help track it down.
Lost or damaged items
If your order arrives damaged or doesn't arrive at all, please contact us within [14–30] days of the estimated delivery date at [support email], and we'll arrange a replacement or refund in line with our Refund Policy